Can I track my order?
The tracking information should be emailed to you as soon as your order has been despatched. If you have not received your despatch email with the tracking information for your order.
For further assistance, contact us at support@maiswim.pt
Where do you ship to?
At MAI SWIM, we are proud to offer worldwide shipping, ensuring that no matter where you are, our products can reach you.
Our global delivery network is designed to bring our collections straight to your doorstep, with reliable carriers and transparent tracking every step of the way.
Shipping times and costs vary depending on your location. If you have any questions or special requests, our Customer Support Team is here to assist you.
For further assistance, contact us at support@maiswim.pt
What are your shipping rates?
We are happy to offer free standard delivery on all orders over 250€.
1. General Information
• Customs policies and import regulations vary by country. Additional fees, such as import duties, taxes, and handling charges, may be imposed by your local customs office.
• These charges are not included in the product price or shipping costs at checkout and are beyond our control.
2. Customer Responsibility
• Customers are responsible for paying any customs duties, import taxes, or fees required by their country’s authorities. These charges must be settled directly with the appropriate customs office before the order can be delivered.
• By placing an order with us, you agree to comply with all applicable laws and regulations of your destination country.
3. EU Orders
• Orders shipped within the EU are typically not subject to customs duties. However, standard VAT rates may apply in the country of delivery.
4. International Orders
• Orders shipped outside the EU may require customs clearance, and any related costs, including duties and taxes, are the responsibility of the customer.
• We recommend checking with your local customs office to understand potential charges before placing an order.
5. Recommendations
We encourage customers to familiarize themselves with their country’s customs policies to avoid unexpected charges. For detailed information about possible costs, please contact your local customs office.
6. Need Assistance?
If you have any questions or need further clarification, our Customer Support Team is here to help. Contact us at support@maiswim.pt, and we’ll gladly assist you.
